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All of us have been affected by the Coronavirus (COVID-19) pandemic.

 

I have missed you all and not being able to offer the treatments that I know you love, and I am so looking forward to seeing you again as soon as possible.

 

My priority is to keep you as safe as possible, and prior to re-opening, I have implemented a number of changes which I would like to make you aware of. During the time my business has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry.

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I have since made a number of changes in the way that I operate that you will notice when you next visit.

 

Booking Appointments

 

Please can I request that all appointments are made using the online booking tool via my website? This will assist with the social distancing rules and ensure there are no overlapping bookings. If I have bookings close together, I may ask that you text when you arrive and I will text back when I have completed the necessary preparations for your arrival and treatment.

 

If I feel ill or have symptoms of Covid-19, I will self-isolate immediately and not open for business. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund if you have pre-paid online.

 

If you or any of the people you live with feel ill or display any symptoms of Covid-19 – please advise me as soon as possible and DO NOT COME FOR YOUR APPOINTMENT. I have amended my booking terms and conditions and you will not be charged for any appointments which you miss due to illness at this time.

 

Attending Appointments

 

For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

 

I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.

 

Wherever possible I will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

 

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and there will also be hand sanitiser available for you to use when you arrive.

 

I will understand and not be offended if you wish to wear a face mask or wear disposable gloves when you visit and during your treatment.

 

Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / face masks.

 

I can confirm that the laundering of salon towels (if used) and uniforms is a priority I assure you that all salon laundry is washed at 60 degrees C

 

All disposable items are bagged and safely removed from the treatment area between each client.

 

My treatments

 

I have carried out a risk assessment on all treatments and I am confident that we can continue to provide these safely

 

During your treatment

 

I understand the importance of hand hygiene and will ensure that I wash my hands in accordance with NHS recommendations before the start of your treatment.

 

I will make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.

 

After the treatment

 

In order to avoid handling of cash, I would prefer if you could pay for your treatment by card/online during this period.  

 

All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

 

Thank you for your understanding. Looking forward to seeing you all again soon.

 

Robert Chaplin

 

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